Privacy Policy

1. Introduction

TWIN BAY CONSTRUCTIONS PTY. LTD. ABN 761 654 795 69 ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information.

2. Information We Collect

We may collect and hold the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Information about your building project, including project type, location, and requirements
• Communications between you and us, including enquiry form submissions and email correspondence
• Website usage data, including IP address, browser type, pages visited, and access times
• Any other information you voluntarily provide to us

3. How We Collect Information

We collect personal information in the following ways:

• When you submit an enquiry through our website contact form
• When you communicate with us by phone, email, or in person
• When you visit our website (through cookies and similar technologies)
• From third parties such as architects, designers, or other professionals involved in your project, with your consent

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes
• To communicate with you about your building project
• To carry out our obligations under any contracts with you
• To comply with our legal and regulatory obligations, including requirements under the Building Act 1993 (Vic) and the Victorian Building Authority
• To improve our website and services
• To send you information about our services, where you have consented to receiving such communications

5. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors who need access to perform their duties
• Architects, engineers, and other consultants engaged on your project
• Government bodies or regulatory authorities as required by law, including the Victorian Building Authority and local councils
• Our professional advisers, including accountants and lawyers
• Third-party service providers who assist us in operating our website and business (e.g. email hosting, web hosting)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored on secure servers located in Australia. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to collect aggregated usage data. You can configure your browser to refuse cookies, although this may affect some website functionality. We do not use cookies to identify you personally.

8. Third-Party Links

Our website may contain links to external sites (e.g. Google Maps, Instagram). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external site you visit.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, out-of-date, or incomplete information
• Request deletion of your personal information, subject to our legal obligations

To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe, and in any event within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: